Frequently Asked Questions
Everything you need to know about your ALEX AND ANI jewelry.
How should I clean and care for my jewelry?
To maintain the finish of your jewelry, we recommend using a soft polishing cloth. Avoid contact with water, perfumes, lotions, and harsh chemicals, as these can cause tarnishing or damage to the plating.
What is your return policy?
We accept returns of unworn, tagged merchandise within 30 days of purchase. Please note that final sale items and personalized pieces are not eligible for return or exchange.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and selected shipping method.
Are your products eco-friendly?
ALEX AND ANI is committed to sustainability. Many of our products are crafted from recycled scrap metal and are manufactured in the USA using eco-conscious processes.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment options like Afterpay.